The Pinnacle Way
OUR VALUES
WE ARE RESPONSIVE
We:
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Understand your needs
Take positive action to maximise the quality of your life
Complete tasks to a high standard, all of the time
WE ARE RESPECTFUL
We:
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Value you and take the time to support your choices
Uphold the highest standards, all of the time
Treat everyone with dignity and respect
WE ARE PROFESSIONAL
We:
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Put your safety first
Develop our expertise
Work hard to never let you down
WE ARE COMMITTED TO CONTINUOUS IMPROVEMENT
We:
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Give and welcome feedback as a means of offering you a better service
Explore possibilities and develop positive ideas to support you
Adopt practical solutions that help you
WE GO THE EXTRA MILE
We:
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​Provide person-centred supportive care, bespoke to your requirements
Value your preferences and independence, doing everything within our power to enable life fulfilment
Endeavour to delight and impress, exceeding your expectations
WE COLLABORATE AND INNOVATE
We:
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See our staff as Partners and value the contribution they bring
Relentlessly support you to achieve your goals
Generate new approaches, always looking for solutions to exceed your expectations