FREQUENTLY ASKED QUESTIONS
ARE YOUR SENIOR SUPPORT WORKERS VETTED AND TRAINED?
All of our Senior Support Workers have a minimum of an NVQ 2 in a Health and Social Care qualification.
Furthermore, all of our employees undertake a full DBS check and Induction training prior to starting with us.
We also provide enhanced training as part of a bespoke NVQ 4 Nurse Practitioner qualification to all of our Senior Support Workers.
WHAT SHOULD I CONSIDER WHEN CHOOSING A HOME CARE SERVICE?
At Pinnacle Cares, we believe that providing the highest quality of care is what our customers deserve.
We think this means only employing the best Senior Support Workers, providing them with effective training and support and managing our team to ensure that we provide a safe, consistent and responsive service at all times.
DO YOU PROVIDE FREE CONSULTATIONS BEFORE WE MAKE A DECISION?
Yes, we undertake a free and no obligation Care Consultation visit to your home or the home of your loved one at a time that suits you.
This is an opportunity for us to learn more about the support required and for you to ask questions about any aspect of our service.
WHAT HAPPENS WHEN WE DECIDE TO PROCEED WITH YOUR SERVICE?
Our service is responsive to your needs and we aim to start this within 24 hours of confirmation.
We begin with a detailed Care and Support Plan providing clear details about:
the tasks we will complete and what we will help you achieve with our support
the days and times you can expect our team to support you (we value continuity of care above all else)
who is on your support team
how we will check the quality of our service
how you can provide feedback or ask questions
Your satisfaction, safety and comfort is our absolute focus, all of the time.